Terms & Conditions

Terms and Conditions

Last updated: 11 August 2026

These terms apply to the Pulse Company website, the Pulse Company customer app, and every service we carry out. By booking a service, subscribing to a package, or creating an account, you agree to them. Please read them before you book.

1. Who we are Pulse Company provides home cleaning, maintenance and related services in Pakistan. Where these terms say "we", "us" or "our", they mean Pulse Company. Where they say "you", they mean the person booking or receiving the service.

2. Booking a service A booking is a request, not a confirmed appointment. Every order starts as pending and is confirmed by our office, usually by phone or WhatsApp. We may decline or cancel a booking — for example if the service is not available in your area, if we have no staff free at the time you asked for, or if the work turns out to be outside what we offer. If we cancel, we will tell you and you owe nothing.

3. Prices and payment All prices are in Pakistani Rupees (Rs.).

Payment is CASH ONLY, paid directly to our staff member at the address, after the work is finished. We do not accept card payments, we operate no online payment gateway, and we never ask for card or bank details — on the website, in the app, by phone, or by message. If anyone asks you for card details in our name, it is not us; please report it to us.

The price shown when you book is based on the service you selected. The final bill can differ where the work is larger or different from what was booked — for example more rooms, more units, or a problem found on arrival. Our staff member records the total bill, and you confirm it before paying. Wallet credit you hold is applied to that bill and reduces the cash you hand over.

4. Wallet credit and loyalty points Loyalty points are earned on completed orders and can be converted to wallet credit. Wallet credit is a discount on a future Pulse Company bill. It is not money: it cannot be withdrawn, cannot be transferred to another person, and cannot be exchanged for cash. We may adjust or remove points or credit that were awarded in error or obtained by misuse of the service.

5. Subscription packages A package buys a set number of visits over a set period, stated on the package when you subscribe. Your remaining visits are shown in your account. A subscription request is reviewed by our office before it becomes active.

Visits belong to the package that bought them. A package does not discount other services: anything booked outside your package is a normal paid job at the usual price. Unused visits do not have a cash value and are not refunded.

6. Access, safety and the work itself So that we can do the work, you agree to give our staff member reasonable access to the address at the booked time, and to tell us in advance about anything that affects safety — for example pets, electrical faults, or a water supply that is off. Please keep cash, jewellery and other valuables put away before we arrive.

Where a job needs a water connection, an electrical connection or similar, these must be available at the address unless the service description says we bring them.

We take reasonable care. Where we damage something through our own fault, tell us as soon as you notice and we will put it right. We are not responsible for faults that already existed, for wear in old fittings that fail during normal work, or for loss you could have avoided by telling us about a known problem in advance.

7. Cancelling or rescheduling You can cancel or reschedule from your account, or by contacting the office, before the staff member has arrived. Once work has started, the service is chargeable.

8. If something is wrong Tell us. You can raise a complaint from your order in the app, through the support chat, or by calling the office. We will look into it and reply. Raising it with us quickly, while we can still see the work, gives us the best chance of fixing it.

9. Your account Keep your account details to yourself. Your phone number identifies you to us, so tell us straight away if it changes hands or you lose access to it. We may suspend an account that is used to abuse our staff, to place false bookings, or to break these terms.

10. Changes to these terms We may update these terms. The version published here is the one that applies to bookings made after it is published, and the date at the top tells you when it last changed.

11. Law These terms are governed by the laws of Pakistan.

12. Contact us You can reach us through the Contact page on our website, or through the support chat in the Pulse Company app. Our current phone number and office address are shown on the Contact page.